Terms and conditions of sale

General conditions of use of the site and sale of undess products.

Welcome to our website (“www.undess.it”).

ÙNDESS is a sole proprietorship based in Asti, Italy, Via Salvo d’Acquisto 30 (14100) and produces totally original ‘made in Italy’ handmade textile products.

The use of www.undess.it and the purchase of the products contained therein are activities regulated by these General Conditions of Use and Sale. The access to and use of this website as well as the purchase of products presuppose the reading, knowledge and acceptance of these Conditions by the users.

The General Conditions of Sale concern the purchase of ÙNDESS products made electronically on this website.

The General Conditions of Sale concern the purchase of ÙNDESS products made electronically on this website. Access to and use of www.undess.it, including the display of web pages, communication with the Site Manager, the possibility of downloading product information and the purchase of the same on the website, constitute activities carried out by our Customers/users exclusively for their own purposes, unrelated to any commercial activity not previously approved in writing by ÙNDESS. The Site Manager may not be held liable for any use of the website and its contents by any of its users that does not comply with the laws in force. In particular, they are solely responsible for the communication of incorrect or false information and data and for all the consequences and effects that the use of such incorrect and/or false information may have on the operator and third parties. Finally, the manager disclaims any liability for any damages resulting from the inaccessibility to the services on the site or from any damage caused by viruses, corrupted files, errors, omissions, interruptions of service, deletion of content, problems related to the network, providers or telephone and / or computer connections, unauthorized access, alteration of data, failure and / or malfunction of electronic equipment user.

Copyright – intellectual property

The contents of www.undess.it such as, by way of example, works, images, photographs, music, sounds, videos, documents, drawings, figures, logos and any other material, in any format, published, including menus, web pages, graphics, colors, schemes, tools, fonts and website design, diagrams, layouts, methods, processes, functions and software that are part of www.undess.it are protected by copyright and by any other intellectual property right of the Site Manager. All garments as well as products of any other kind and type indicated on our website are protected and may not be reproduced in any way.

Choice and indication of products

The characteristics and price of the products are shown on the website www.undess.it.

The visual representation of the products corresponds to the photographic image as added to the descriptive card. It is understood that the image of the products has the sole purpose of presenting them for sale and cannot be perfectly representative of their characteristics and quality. In particular, it is specified that the images and colors of the products offered for sale on www.undess.it may not correspond to the real ones due to the effect of the Internet browser, the monitor used and/or the natural diversity between the perception of an image and the real contact with the product.

ÙNDESS therefore declines all responsibility for these differences.

Purchase of products – order definition

Before sending the order, the Customer must read and accept the general conditions of sale.

By sending the order online, the Customer transmits to ÙDESS a proposal to purchase the product and/or the products included in the trolley. When the Customer places the online order for the products in the trolley, he/she expresses the obligation to purchase them at the price indicated on the electronic page. For the purchase of the Products the Customer fills in the online order form following the instructions on the site. In particular, the Customer must add the product to the “Shopping Cart” and, after confirming its acceptance, will enter the shipping and billing information (if required). The contractual agreement stipulated between UNDESS and the Customer shall be considered concluded once the order has been accepted by the seller. Acceptance will be communicated to the Client by means of an e-mail confirming the order, the order number, the shipping and billing data, the list of products ordered and the total price, including shipping costs.


All prices listed on this website are inclusive of VAT.


The accepted methods of payment are by bank transfer, “paypal” or credit card. From the time of crediting on our bank account, we will ship the goods within 5 working days.

Shipping costs

The shipping costs to be added to the total cost of the items in your cart are as follows.

Standard shipping costs:

  • €. 7,00 for Italy
  • € 13, 00 for Europe.omc

Express Saver shipping costs – that is within the next working day:

  • €. 13,50 for Italy
  • €. 15,00 for continental European countries.

In the case of deliveries that include costs related to export rights, customs duties and other similar expenses, these amounts are the sole responsibility of the customer. For purchases over € 100.00 delivery is FREE throughout the Italian national territory, without additional costs.

Delivery times of products

Shipments of goods are made using express courier. Once shipped the goods, according to contractual agreements with the carrier, the delivery is made within a maximum of 6 working days throughout Italy except in case of accident or force majeure. In case of shipment beyond the Italian border, we will send an email with information on the timing learned from the carrier at the time of loading the goods for transport.

Issuance of the receipt and / or invoice accompanying

The goods will be shipped together with the receipt. If the customer needs an invoice, he must request it on info@undess.it with the subject: ORDER NUMBER and Invoice. In the email, specify all the data including NAME AND SURNAME, TAX NUMBER, VAT NUMBER, ZIP CODE OR PEC, when ordering. If not otherwise specified, the place of delivery will be the one indicated for billing.


For any complaint or clarification, the customer must write to the email address info@undess.it.

Legislation and competent court

For everything not expressly governed by this contract is referred to the rules of the Civil Code. The sales contract between the Client and UNDESS is understood to be concluded in Italy and regulated by Italian law. For any controversy relating to the validity, interpretation or execution of this contract, the territorial jurisdiction is of the Court of Turin.


For the purposes of the protection and treatment of personal data communicated by you, as expressed by the law on privacy, UNDESS declares that your data will not be in any way disseminated and / or resold to third parties. The subjects whose personal data refer have the right at any time to obtain confirmation of the existence or otherwise of such data and to know the content and origin, verify its accuracy or request its integration or updating, or correction (art. 7 of Legislative Decree no. 196/2003). Pursuant to the same article, the user has the right to request the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, and to oppose in any case, for legitimate reasons, to their treatment. Requests should be sent by email to info@undess.it.

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